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City of Johannesburg e-Services: Step by Step Guide to Access

This article contains the step by step guide on how to access the City of Johannesburg e-Services.

The City of Johannesburg is always looking for ways to enhance its services and simplify life for its residents. It accomplishes this, among other things, by using the City of Johannesburg e-Services platform. Residents may access a variety of services and information about the city through this online portal without going to a physical location. The beneficial effects of utilizing City of Johannesburg e-Services, the services that are offered, and how to use them will all be discussed in this article.

Benefits of Using City of Johannesburg e-Services

Numerous benefits come with using the City of Johannesburg e-Services platform for residents. Among these advantages are:

1. Convenience:

The city of Jhb e services offers an online gateway so that citizens may access necessary services while relaxing in their homes. This saves time and effort by removing the need to be physically present at City of Jhb offices.

2. Accessibility:

Residents may easily obtain the services they require at any time since City of Johannesburg electronic services are accessible around-the-clock. For people with demanding schedules or restricted mobility, this is extremely beneficial.

3. Time-saving:

By simplifying the process of gathering information and completing several tasks, using the city of Johannesburg’s online services saves time. Residents can obtain the necessary services, log in fast, and do their activities in a fraction of the time it would take to physically visit an office.

Available City of Johannesburg e-Services

The City of Johannesburg e-Services platform offers a number of services, including:

1. Account Management:

  • View and manage the details of your municipal account.
  • Account statements may be downloaded, along with transaction history.
  • Updated personal information

2. Paying bills online:

  • Online bill payment options are available for the City of Johannesburg.
  • Plan your upcoming payments
  • Check the payment history

3. Requests for Services and Fault Reporting:

  • Report problems including water leaks, power outages, and potholes.
  • Request services for things like garbage pickup or streetlight repair.
  • Follow the development of your requests.

4. Real Estate Services:

  • access data on property values
  • Objections to property assessments can be made.
  • Request a property rebate

How to Register and Log in to City of Johannesburg e-Services

If you do not have an e-Services Username and Password, you will need to register and create your username and password. Individuals can register using their South African ID number or Passport Number. Companies can register with a valid company registration number that was registered at CIPC (Companies and Intellectual Property Commission)

Non-Profit Organizations (Trusts, Sectional Titles and Body Corporates) please register as an individual.

Follow these easy steps:

  • Step 1: Visit the City of Johannesburg e-Services website.1
  • Step 2: Click on the “Click here to Register” button.
  • Step 3: Complete the registration form with the required personal information, such as your name, surname, email address, and a unique password.
  • Step 4: A confirmation email will be sent to the email address provided.  Please click the link to confirm your registration.

After registering, you can log in to the City of Johannesburg e-Services platform:

  • Go to the City of Johannesburg e-Services website.
  • Click on the “Login” button.
  • Enter your registered email address and password.
  • Click the “Log in” button to access your account.

City of Johannesburg Contact Information

You can contact the City of Johannesburg using the following information for any questions or assistance with its online services:

City of Johannesburg contact details:

All queries for the City of Johannesburg should be ​channeled through Joburg’s Call Centre on 0860 Joburg or 0860 56 28 74 or e-mail [email protected], which is available 24 hours 7 days a week.

City of Johannesburg service centres:

A list of service centres also called pay points, along with their locations and contact information, can be found on the official City of Johannesburg website.

​City of ​Johannesburg Pay Points​
​​​​​​Region A
​​Region B ​
Region C​
​​Region D
Region E
Region F​
​​Region G​

Options for Online Payment

Making online bill payments is one of the most practical features of the City of Johannesburg e-Services platform. How to make a payment to City of Online Joburg:

  • Log in to your City of Johannesburg e-Services account.
  • Click on the “Payments” section.
  • Select the invoice or bill you wish to pay.
  • Choose your preferred payment method (credit/debit card, EFT, or third-party payment services).
  • Follow the on-screen instructions to complete the payment process.

If you currently use Internet, Telephone or ATM banking to pay your Municipal account, you will need to RE-REGISTER your payment details at your respective bank. Over the counter payments must be accompanied by your latest Municipal statement as reference. Open the PDF document with a set of frequently asked questions on the City’s new banker, Standard Bank.

​If you need help on how to setup the City of Johannesburg as a beneficiary, contact your bank directly.

  • ABSA Bank:                08600 08600
  • Standard Bank:           National – 0860-123-007

International – (+27 11) 299-4620

  • Nedbank:                     National – 0860 115 060

International – (+27 11) 710-4332

  • First National Bank:   National – 087 575 0000

Pay your account by Debit Order – Complete the form

  • The most convenient method for you and the City is to pay by debit order.
  • Special Debit Order forms are available from any of the Customer Service Ce​ntres.
  • Download the automatic payment (debit order) form for monthly water, electricity and rates accounts [pd​f, 26kb]


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